You're sold out of my size in (style name); will you be getting in anymore?
Generally, the answer is no. Our private label collection is created in small batch runs to create exclusivity and there are constraining factors, such as fabric availability, which limits the size run and quantity of each style we carry. We carry to full available run of each style in store, so if we have your size in stock, it'll be there.
There are a few collection staples, such as leggings, that we carry considerably more of and will have these staples in stock for as long as the fabric is available. General rule of thumb though is once it's gone, it's gone.
On the other hand, gift and beauty items such as soaps, lotions, and candles we are able to, and do, reorder when the scent sells out.
You had this style yesterday but now it's gone! Why is that?
We bring in much smaller quantities of each style than a big box store does and our customers know this, which means styles move fast! This creates an ever changing, fresh set of inventory in store. Some styles move faster than others, but if you see a style you love, you better grab it before someone else does!
Since your styles seem to sell out so quickly, how often do you get new arrivals in?
We have new styles released every Friday! Our Facebook friends find out first what's coming in each week with sneak peek photos of our new arrivals several days leading up to new styles being released. Follow us on Facebook to be in the know and have the best chance at snagging your must-have style.
Every style I want is sold out in small, why can't you just order more smalls?
Our private label collection is created in small batch runs to create exclusivity. As much as we would love to be able to accommodate additional smalls (or a different size), we have to make sure we have at least a few of each size available for the release of each style. We usually have constraining factors, such as fabric availability, which limits how many of each style we carry.
Since your styles sell out so quickly, how can I go about making sure I get a style I want in my size?
With the popularity of our styles, we recommend jumping on style that you want when you see it to avoid it being sold out later. Keep up to date with what's coming in store with our new merchandise sneak peeks on our Facebook page so you know what you want before it even gets to the store. From there, you can either send us a message, email us, or give us a call to reserve the style you want in your size before it even gets to the store! You can also reserve your size directly from the style's listing page on our online store for styles that are currently in stock. There's no money required to reserve a style; we simply make note of it and pull all of the reserved items from each shipment when it arrives (or pull it from the sales floor if it's a style we currently have available). We'll hold these styles for two business days to give you the chance to come try them on in store. If you'd rather just go ahead and purchase a particular style, we recommend you hopping on our online store Friday afternoon when the new styles go live for the best chance to grab your size. You can then either have your item(s) shipped to you or pick them up in store for free!
Where is your private label collection manufactured?
We work with a handful of factories to bring you our private label collection, some of these factories are State-side and some are abroad. It depends on several factors including cut, design, and fabric. We do our best to work with reputable factories that are abroad. If you are concerned about where your clothes are made, or only want to purchase our collection that is American-made, please let one of our staff know and we'll be happy to show you our State-side only pieces.
Is everything you have in-store available online?
The vast majority of our West Chester location's inventory is available online. There will always be items we only have one or two of that will be in-store only, as well as items that fall into our designer sample sale and second chance sale categories that we only carry in store. So there are items that we only carry in store, and some that we only carry online. However, we do our best to have as much as our inventory online as possible. Think of these hidden in-store only items as your reward for coming in to our boutique in person (aside from getting to see our smiling faces, amirite?)! Styles that are available in our permanent pop-up boutiques are unique to those locations and not available online or at our flagship boutique. For current locations, please visit our contact page.
If I order something online, will the color and pattern be exactly the same in person?
Some colors may vary slightly depending on your monitor settings but we do not alter the style photography to change the color of the garment; we want it to be as realistic as possible. Some patterns may vary slightly as well depending on the way it repeats and where the fabric was cut to make the garment. The pattern itself will be the same, but the layout may vary slightly from each garment in that particular production run.
What are your store hours and where are you located?
Check out our Contact page for our regular store hours and locations. We also participate in seasonal events with special store hours, which are listed on our Facebook page before the event.
What's your return policy?
Our full return policy can be found on our Boutique Policies page, as well as posted by the register in store and printed on the bottom of your receipt.
I purchased an item online but I need to exchange/return it, how do I do that?
We're sorry the item you got wasn't quite right for you; we want you to love everything you purchase from us, so of course we're happy to help with an exchange or a return. Please email us at firstname.lastname@example.org before shipping the item(s) back to us. We need to know the item is coming back before you stick it in the mail and will be able to assist you from there. Please note that Final Sale items, even when purchased online, are still not exchangeable or returnable (for more information, see our Boutique Policies page).
I'm not sure what size to buy, can you help?
Absolutely! Our Size Guide has lots of great information about how our garments run in general, but feel free to send us an email at email@example.com with questions about a specific style and we'd be more than happy to help find the perfect fit for you!
Don't see your question answered?
Email us at firstname.lastname@example.org and we'd be happy to help you out!