Our Quality Promise
We strive to work with the best designers who offer quality products at affordable prices. We thoroughly inspect all items when we receive them, but sometimes we miss something. If you believe you've received a damaged or defective item, please do not hesitate to reach out to us via email (firstname.lastname@example.org) so we can take care of it. We want you to love everything you purchase from us and we will work with you to make it right!
Online Order Return Policy
Online orders are subject to the same return/exchange policy as in-store purchases, as outlined in the section below. Online orders will have 14 days from the day the order is delivered at the shipping address to initiate a return or exchange for either a refund or store credit (your choice). To initiate a return or exchange for an online order, please initiate the return through your registered account. If you do not have a registered account, please email us at email@example.com prior to mailing your item(s) back to us. We will reply to your email letting you know we are ready to receive it. This is to ensure we are aware of the return/exchange and can be on the lookout for it coming back to us. Failure to email us prior to mailing the returned item(s) back to the boutique may result in a refund or store credit not being issued properly or at all. Customers are responsible for covering the shipping cost of the item(s) back to the boutique. Refund or store credit will be issued after the item(s) has been inspected and approved by our boutique team and will be issued to your original form of payment or registered account. Shipping costs will be neither refunded nor included in the store credit.
Returns/exchanges are valid within 14 days of purchase (in store purchases and in-store pick-up online orders) or within 14 days of the order being delivered (for shipped online orders only) with receipt and the item(s) in its (their) original, unworn, unused, unwashed, and undamaged (physical & strong odor damage, such as, but not limited to, cigarette smoke, and strong body odor) condition with tags still attached. Valid returns can either be issued as a refund in to the original form of payment or as store credit if so chosen. Returns without a receipt will be reviewed on a case by case basis, but are generally refused. If a return without a receipt is accepted, the return will be issued in the form of store credit only and the item’s value will be equal to the lowest retail price that it was available for within the most recent 30 days regardless of the tagged price due to in store sales and promotions that may have been going on during that time frame. All jewelry, final sale item, and "as-is" item sales are final and cannot be returned or exchanged. Personal care items, such as lotions, lip balms, bath products, etc, are returnable/exchangeable if unopened and unused only.
If you have been issued store credit: store credit cannot be cashed out or used to purchase a gift certificate. Store credit will not be reissued or refunded if lost, stolen, or expired. Clients are solely responsible for timely returns and the use of their store credit.
Management reserves the right to refuse any return or exchange for any reason based on their sole discretion.
Gift returns require a receipt and are subject to the same return policy as regular purchases/returns. Valid gift returns will be issued store credit only.
Items can be reserved and held at no charge for the duration of two (2) business days. After two business days, the styles are put back on the sales floor. Please note item reservations/holds are subject to availability and items are not guaranteed. For instance, if an item is reserved or put on hold but then an online sale comes through for that item (and it is the last one in stock), we will ship out the item to the person who purchased it first, even if the reservation was made prior to the online sale.
Online orders will be processed and shipped within 1-3 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). International orders will be sent via USPS with a document location number for customs but not a tracking number. We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned. Orders of $75 and more will be eligible to receive free standard shipping (US only).
In-Store Pick-Up Policy
Orders purchased online for in-store pick-up before 3 pm will be ready for pick-up by the end of the same business day. Pick-up orders that are purchased after 3 pm, after normal business hours, or on non-business days will be available for pick-up by end of day on the next business day. You will receive an email when your order is ready for pick-up so you know to come in.