Our Quality Promise
We strive to work with the best designers who offer quality products at affordable prices. We thoroughly inspect all items when we receive them, but sometimes we miss something. If you believe you've received a damaged or defective item, please do not hesitate to reach out to us via email (firstname.lastname@example.org) so we can take care of it. We want you to love everything you purchase from us and we will work with you to make it right!
Online Order Return Policy
Effective 1/1/2020, all sales are considered final. No returns or exchanges will be accepted for any purchases made or orders placed after 1/1/2020. If you are unsure of your size, please reach out to us via email (email@example.com) BEFORE placing your online order. You may also request items to be held up to two business days at no charge in order to try them on in store prior to purchasing. A size exchange of the same item will be allowed only if the requested size in the same style is available. No other exchanges will be permitted.
Effective 1/1/2020, all sales are considered final. No returns or exchanges will be accepted for any purchases made or orders placed after 1/1/2020.
Items can be reserved and held at no charge for the duration of two (2) business days. After two business days, the styles are put back on the sales floor. Please note item reservations/holds are subject to availability and items are not guaranteed. For instance, if an item is reserved or put on hold but then an online sale comes through for that item (and it is the last one in stock), we will ship out the item to the person who purchased it first, even if the reservation was made prior to the online sale.
Online orders will be processed and shipped within 1-3 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). International orders will be sent via USPS with a document location number for customs but not a tracking number. We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned. Orders of $75 and more will be eligible to receive free standard shipping (US only).
In-Store Pick-Up Policy
Orders purchased online for in-store pick-up before 4 pm will be ready for pick-up by the end of the same business day. Pick-up orders that are purchased after 4 pm, after normal business hours, or on non-business days will be available for pick-up by end of day on the next business day. You will receive an email when your order is ready for pick-up so you know to come in.